Refund policy

Our promise

Every bag is roasted to order and shipped fresh. If something isn't right, we fix it — and you'll deal with a real person, usually Stefan, one of the two founders.

Please don't ship coffee back

Coffee is a perishable food product, so a returned bag can only be thrown away. Nobody wins. Just email us — we'll sort it out without you making a trip to the post office.

If your order arrives damaged, wrong, or defective

Email info@adiracoffee.com within 7 days with a photo. We'll send a free replacement at no cost to you. No return required.

If it doesn't taste right

Nine times out of ten this isn't the coffee — it's the grind, the dose, or the ratio for your particular machine. That's exactly what we're here for. Tell us what you're brewing on and what tasted off (too bitter? too sour? too weak?) and we'll send a corrected recipe for your exact setup. That's the Dialed-In Guarantee: real help from a real person until your cup is dialed in. If we can't get you there, we'll make it right.

Lost or stolen packages

If tracking says delivered and it isn't there, or the package was lost or damaged in transit, email us and we'll work it out with you.

Refunds

Where a refund is approved, it's credited to your original payment method within 5–10 business days.

Coffee Plan (subscriptions)

Skip, pause, or cancel anytime from your account. Orders already roasted or shipped can't be cancelled or refunded — we roast after you order, so once it's in the roaster, it's yours.

Contact

info@adiracoffee.com — include your order number and what happened. We answer, usually within a day.